Frequently Asked Questions (FAQ)

What happens if I enter the wrong email address?
If there is an error in your email address, please contact us so we can correct it. However, please note that we cannot make any changes to your order after it has been placed.

How secure is my online order?
When you make an online purchase with your credit card, all your details are recorded on an SSL-secure website. This information is then encrypted via SSL and transmitted directly to our credit card company’s network, where your transaction is approved and confirmed. Your credit card details are never stored on our servers.

How can I change or cancel my order?
We reserve the right to accept or reject an order at any time after receiving it, even after confirmation or payment approval. If an order is canceled after payment has been approved, a refund will be issued to the original payment method. Please note that orders that have already been packed or shipped cannot be canceled.

Can I change my shipping address after placing an order?
Once your order has been processed or shipped, we cannot change the delivery address. Please ensure you provide your correct personal address, as we cannot control delays caused by customs authorities in your country.

When will my order arrive?
Delivery time depends on the shipping option you selected. Once your order has shipped, you will receive an email with tracking information, usually available 72 hours after dispatch. We are not responsible for delays caused by customs authorities in your country.

How can I track my order?
We will send you an email with tracking information as soon as your order has shipped. You will typically receive this tracking number one day after shipment. You can track your order using the link provided.

What should I do if items are missing from my order?
If you notice that items are missing from your order, please contact us immediately.

For further questions, please contact us at:
📧 info@sketchmecrazy.com